Last updated: March 3, 2026
By accessing or using the SignalMatrix AI website ("signalmatrixai.com") and our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.
SignalMatrix AI provides AI-powered marketing services for healthcare professionals, including but not limited to:
Our services are designed for licensed healthcare professionals and healthcare businesses operating in the United States. By using our services, you represent that you are at least 18 years of age and have the authority to enter into these Terms on behalf of your practice or business.
When using our website and services, you agree to:
Specific marketing services are governed by separate service agreements that outline scope, deliverables, pricing, and timelines. These Terms apply in addition to any service-specific agreements. In the event of a conflict, the service-specific agreement shall prevail.
Any performance guarantees referenced on our website are subject to the terms and conditions outlined in your specific service agreement. Guarantees may include conditions such as minimum contract duration, client cooperation requirements, and specific performance metrics. Details are provided during the consultation process.
SignalMatrix AI does not guarantee specific rankings, placements, or results on third-party platforms including but not limited to Google Search, Google Maps, Meta platforms, ChatGPT, Perplexity, Google Gemini, or any other search engine, social media platform, or AI assistant. These platforms use proprietary algorithms that are subject to change without notice and are entirely outside our control.
Our optimization services are designed to improve visibility and performance, but results depend on numerous factors including platform algorithm changes, competitive activity, and client cooperation. Any case studies, examples, or testimonials represent past results and do not guarantee future performance.
All content on this website, including text, graphics, logos, images, and software, is the property of SignalMatrix AI or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
You retain ownership of any content, data, or materials you provide to us. By providing such content, you grant us a non-exclusive license to use it for the purpose of delivering our services.
Upon full payment, you own all custom deliverables created specifically for your engagement, including:
We retain ownership of:
Upon termination, you may retain copies of all custom deliverables created during your engagement. We will provide access to export your data within 30 days of termination. After 90 days, we may delete client data from our systems in accordance with our data retention policy.
We are committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare regulations. When our services involve access to Protected Health Information (PHI):
Payment terms, including fees, billing cycles, and accepted payment methods, are specified in your service agreement. General terms include:
Services are billed on a recurring basis (monthly or annually) as specified in your service agreement. Unless otherwise stated, services will automatically renew at the end of each billing period at the then-current rates. To cancel recurring billing, you must provide written notice at least 30 days before the next renewal date. Cancellation requests must be sent to john@signalmatrixai.com. No refunds will be provided for the current billing period.
We reserve the right to modify pricing for services with 60 days' advance written notice. Existing clients will be notified via email. Continued use of services after a price change constitutes acceptance of the new pricing. If you do not agree to a price increase, you may cancel services as described in Section 9.1.
To the fullest extent permitted by law:
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or secure.
You agree to indemnify and hold harmless SignalMatrix AI, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including attorney's fees) arising out of your use of our services or violation of these Terms.
You may terminate services by providing written notice as specified in your service agreement (typically 30 days). Upon termination:
We may terminate services immediately without refund for:
The following provisions survive termination: Sections 7 (Intellectual Property), 10 (Limitation of Liability), 11 (Disclaimer), 12 (Indemnification), 14 (Governing Law), and 18 (Dispute Resolution).
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Orange County, Florida.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
If you have questions about these Terms of Service, please contact us:
Please contact john@signalmatrixai.com with "DISPUTE" in the subject line. We will respond within 3 business days and work to resolve the matter before escalation.
Before initiating any formal dispute resolution, the parties agree to attempt to resolve the dispute informally by contacting john@signalmatrixai.com. We will make good faith efforts to resolve the matter within 30 days.
If informal resolution fails, the parties agree to submit the dispute to mediation before a mutually acceptable mediator in Orange County, Florida. Each party will bear its own costs and share mediation fees equally.
If mediation fails, any dispute arising from these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Arbitration will be conducted in Orange County, Florida.
You agree that disputes will be resolved on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding against SignalMatrix AI.
SignalMatrix AI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
In the event of force majeure lasting more than 60 days, either party may terminate the affected services without penalty.
Each party may disclose Confidential Information to the other party during the engagement. "Confidential Information" includes business strategies, financial data, patient volume metrics, proprietary processes, and any information marked as confidential or that would reasonably be considered confidential.
The receiving party agrees to:
Confidential Information does not include information that: (a) is publicly known, (b) was known before disclosure, (c) is independently developed, or (d) is required to be disclosed by law.
Upon termination, each party will return or destroy the other party's Confidential Information within 30 days, except as required for legal compliance or as permitted in Section 7.3.
SignalMatrix AI provides marketing services only. Nothing in our services, website, or communications constitutes:
Clients are solely responsible for ensuring their marketing practices comply with all applicable laws, regulations, and professional standards, including but not limited to HIPAA, state medical board advertising rules, FTC guidelines, and specialty-specific advertising restrictions. We recommend clients consult with qualified legal counsel regarding healthcare advertising compliance in their jurisdiction.
Our services utilize artificial intelligence and machine learning technologies to create marketing content, optimize campaigns, and provide automated services. All AI-generated content is reviewed and approved by human team members before client delivery or publication. Clients are responsible for:
SignalMatrix AI is not responsible for client use of AI-generated content in violation of applicable rules or standards.