By accessing or using the services provided by SignalMatrix AI ("Company," "we," "us," or "our"), including our website at signalmatrixai.com and all related AI tools, chatbots, dashboards, and platforms (collectively, the "Services"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not agree to these Terms, you must not access or use our Services.
These Terms constitute a legally binding agreement between you and SignalMatrix AI. We reserve the right to modify these Terms at any time, and your continued use of the Services after any such modification constitutes your acceptance of the updated Terms.
SignalMatrix AI provides AI-powered revenue and lead generation services for businesses, including but not limited to:
The specific Services provided to you will be outlined in your service agreement or subscription plan. We reserve the right to modify, update, or discontinue any aspect of the Services at any time with reasonable notice. We will make commercially reasonable efforts to notify you of any material changes to the Services that may affect your use.
All Services are provided on a subscription basis unless otherwise agreed in writing. The scope, features, and deliverables of each subscription tier are described on our pricing page and in your service agreement.
You must be at least 18 years of age and capable of forming a binding contract to use our Services. By using the Services, you represent and warrant that you meet these requirements. The Services are designed for licensed healthcare professionals, medical practices, dental practices, orthodontic practices, cosmetic surgery practices, and related healthcare businesses operating within the United States. We reserve the right to refuse service to any individual or entity at our sole discretion.
If you are a healthcare provider, you further represent that you hold all necessary licenses, certifications, and credentials required to operate your practice in your jurisdiction and that your use of our Services will comply with all applicable healthcare regulations.
When using our website and services, you agree to:
To access certain features of the Services, you may be required to create an account. When you create an account, you agree to:
You are responsible for all activity that occurs under your account, whether or not authorized by you. We will not be liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to suspend or terminate any account that we reasonably believe has been compromised or is being used in violation of these Terms.
You agree to pay all fees associated with your selected subscription plan or service agreement. All fees are quoted in U.S. dollars and are due in advance on a monthly basis unless otherwise specified in your service agreement. Payment is due on the same calendar date each month as your initial subscription date.
We accept payment via credit card, ACH bank transfer, and wire transfer. All payments are processed through PCI-DSS compliant payment processors. You authorize us to charge your designated payment method for all fees incurred under your account.
If payment is not received within 10 days of the due date, we reserve the right to suspend access to the Services until payment is received. A late fee of 1.5% per month (or the maximum amount permitted by law, whichever is less) may be applied to overdue balances. You are responsible for all taxes applicable to your use of the Services, excluding taxes based on our net income.
Subscription fees may be adjusted with 30 days written notice. Founding Partner pricing is locked for the duration of your continuous subscription as outlined in your Founding Partner agreement.
SignalMatrix AI does not guarantee specific rankings, placements, or results on third-party platforms including but not limited to Google Search, Google Maps, Meta platforms, ChatGPT, Perplexity, Google Gemini, or any other search engine, social media platform, or AI assistant. These platforms use proprietary algorithms that are subject to change without notice and are entirely outside our control.
Our optimization services are designed to improve visibility and performance, but results depend on numerous factors including platform algorithm changes, competitive activity, and client cooperation. Any case studies, examples, or testimonials represent past results and do not guarantee future performance.
Services are billed on a recurring basis (monthly or annually) as specified in your service agreement. Unless otherwise stated, services will automatically renew at the end of each billing period at the then-current rates. To cancel recurring billing, you must provide written notice at least 30 days before the next renewal date. Cancellation requests must be sent to [email protected]. No refunds will be provided for the current billing period.
We reserve the right to modify pricing for services with 60 days' advance written notice. Existing clients will be notified via email. Continued use of services after a price change constitutes acceptance of the new pricing. If you do not agree to a price increase, you may cancel services as described in Section 6.2.
Specific services are governed by separate service agreements that outline scope, deliverables, pricing, and timelines. These Terms apply in addition to any service-specific agreements. In the event of a conflict, the service-specific agreement shall prevail.
Any performance guarantees referenced on our website are subject to the terms and conditions outlined in your specific service agreement. Guarantees may include conditions such as minimum contract duration, client cooperation requirements, and specific performance metrics. Details are provided during the consultation process.
All intellectual property rights in the Services, including but not limited to the Platform, software, algorithms, AI models, dashboards, design elements, documentation, and proprietary methodologies, are and shall remain the exclusive property of SignalMatrix AI. Nothing in these Terms transfers any intellectual property rights to you except as expressly stated herein.
All content on this website, including text, graphics, logos, images, and software, is the property of SignalMatrix AI or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
You retain ownership of any content, data, or materials you provide to us. By providing such content, you grant us a non-exclusive license to use it for the purpose of delivering our services.
Upon full payment, you own all custom deliverables created specifically for your engagement, including:
We retain ownership of:
Upon termination, you may retain copies of all custom deliverables created during your engagement. We will provide access to export your data within 30 days of termination. After 90 days, we may delete client data from our systems in accordance with our data retention policy.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to investigate and take appropriate action against any violation of this section, including without limitation, suspending or terminating your account and reporting violations to law enforcement authorities.
We are committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable healthcare regulations. When our services involve access to Protected Health Information (PHI):
Both parties acknowledge that during the course of the engagement, each party may have access to confidential information belonging to the other party.
"Confidential Information" includes business strategies, pricing, patient data, performance data, proprietary technology, and trade secrets, as well as any information marked as confidential or that would reasonably be considered confidential.
Each party agrees to:
Confidential Information does not include information that: (a) is publicly known, (b) was known before disclosure, (c) is independently developed, or (d) is required to be disclosed by law.
Upon termination, each party will return or destroy the other party's Confidential Information within 30 days, except as required for legal compliance or as permitted in Section 9.3.
We take data protection seriously and implement industry-standard security measures to protect your information and the information of your patients. Our data protection practices include:
You are responsible for maintaining appropriate security measures within your own systems and for ensuring that any data you provide to us has been collected in accordance with applicable privacy laws and regulations. You represent that you have obtained all necessary consents from patients and other individuals whose information you share with us through the Services.
For detailed information about how we collect, use, and protect personal information, please refer to our Privacy Policy at signalmatrixai.com/privacy-policy/.
SignalMatrix AI commits to maintaining a service availability of 99.5% uptime for all Platform components, measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be performed during off-peak hours (typically between 2:00 AM and 6:00 AM Eastern Time) with at least 24 hours advance notice.
In the event of unscheduled downtime exceeding four consecutive hours, we will provide a service credit equal to a pro-rated portion of your monthly subscription fee for the affected period. Service credits must be requested in writing within 30 days of the incident and will be applied to your next billing cycle.
We monitor all systems 24/7 and maintain incident response procedures to address service disruptions promptly. AI agents (chatbots, phone systems, and automated messaging) are designed for high availability with automatic failover capabilities. However, we do not guarantee uninterrupted service and shall not be liable for any temporary interruptions due to maintenance, updates, or circumstances beyond our reasonable control.
Service Level commitments do not apply to:
For critical incidents affecting platform availability, we commit to:
Total service credits issued in any 12-month period shall not exceed 10% of the total fees paid by Client during that same period. Service credits are Client's sole and exclusive remedy for any service availability issues. Service credits have no cash value and cannot be redeemed for refunds.
Client acknowledges that the Services rely on third-party infrastructure providers (cloud hosting, telecommunications, API services) and that SignalMatrix AI cannot guarantee performance of these third-party services. We will use commercially reasonable efforts to select reliable providers and maintain redundancy where feasible, but shall not be liable for third-party service disruptions beyond our control.
SignalMatrix AI provides technical support and account management based on your subscription tier.
All clients receive email support with response times of one business day. Growth tier clients and above receive bi-weekly strategy calls and priority support with four-hour response times during business hours (9:00 AM to 6:00 PM Eastern Time, Monday through Friday). Accelerator and Enterprise tier clients receive dedicated account management and same-day response during business hours.
Support is available for:
Support does not include:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SIGNALMATRIX AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO SIGNALMATRIX AI DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE FOREGOING LIMITATIONS SHALL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.
SignalMatrix AI shall not be liable for results that depend on third-party platforms (Google, Meta, ChatGPT, etc.) whose algorithms and policies are outside our control.
Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or secure.
You agree to indemnify, defend, and hold harmless SignalMatrix AI, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We will provide you with prompt written notice of any such claim and reasonable cooperation in the defense of such claim at your expense. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
These Terms are effective from the date you first access or use the Services and continue until terminated. Subscription services have an initial term as specified in your service agreement (typically three or six months), after which they automatically renew on a month-to-month basis unless either party provides at least 30 days written notice of non-renewal before the end of the current term.
You may terminate services by providing written notice as specified in your service agreement (typically 30 days). Upon termination:
We may terminate services immediately without refund for:
Upon termination:
The following provisions survive termination: Sections 9 (Intellectual Property), 13 (Data Protection), 16 (Limitation of Liability), 17 (Disclaimer of Warranties), 18 (Indemnification), 21 (Governing Law), and 23 (Dispute Resolution).
If you have questions about these Terms of Service, please contact us:
SignalMatrix AI
Orlando, FL
Email: [email protected]
Phone: (407) 494-4716
Please contact [email protected] with "DISPUTE" in the subject line. We will respond within 3 business days and work to resolve the matter before escalation.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you consent to the personal jurisdiction of such courts.
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of these Terms and, for material changes, we will provide notice through one or more of the following methods:
Material changes will become effective 30 days after the notice is provided. Non-material changes (such as typographical corrections or clarifications) become effective immediately upon posting. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Services and contact us to terminate your account.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the breach thereof, the parties agree to the following escalation process:
Before initiating any formal dispute resolution, the parties agree to attempt to resolve the dispute informally by contacting [email protected]. We will make good faith efforts to resolve the matter within 30 days.
If informal resolution fails, the parties agree to submit the dispute to mediation before a mutually acceptable mediator in Orange County, Florida. Each party will bear its own costs and share mediation fees equally.
If mediation fails, any dispute arising from these Terms or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Arbitration will be conducted in Orange County, Florida.
You agree that disputes will be resolved on an individual basis only. You waive any right to bring or participate in any class action, collective action, or representative proceeding against SignalMatrix AI.
SignalMatrix AI shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
In the event of force majeure lasting more than 60 days, either party may terminate the affected services without penalty.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its original intent. If such modification is not possible, the provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of the remaining provisions, which shall continue in full force and effect.
These Terms, together with the Privacy Policy, any executed Business Associate Agreement (BAA), and any service agreement or order form, constitute the entire agreement between you and SignalMatrix AI with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
No waiver by either party of any breach or default hereunder shall be deemed a waiver of any subsequent breach or default. No amendment or modification of these Terms shall be effective unless in writing and signed by both parties, except as otherwise provided in Section 22 (Modifications). The section headings used herein are for convenience only and shall not affect the interpretation of these Terms.
SignalMatrix AI provides revenue and lead generation services only. Nothing in our services, website, or communications constitutes:
Clients are solely responsible for ensuring their practices comply with all applicable laws, regulations, and professional standards, including but not limited to HIPAA, state medical board advertising rules, FTC guidelines, and specialty-specific advertising restrictions. We recommend clients consult with qualified legal counsel regarding healthcare compliance in their jurisdiction.
Our services utilize artificial intelligence and machine learning technologies to create content, optimize campaigns, and provide automated services. All AI-generated content is reviewed and approved by human team members before client delivery or publication.
Clients are responsible for:
SignalMatrix AI is not responsible for client use of AI-generated content in violation of applicable rules or standards.